hello@vitalitywise.com

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FAQs

VitalityWise / About Us / FAQs

Consultations

1. Are emails included in a consultation or course?

Email support is provided for people on programmes only and after appointments where written notes have been sent out where clarification is required. If people continue to send emails, we send out our email policy which clearly states that email response time will be monitored and billed at our hourly rate as per our Terms & Conditions.

2. Does my consultation include supplements or medical and genetic testing?
No, these are purchased separately.
3. How do you collect information and is it confidential?
Information is collected over the ‘phone or via email and will remain entirely confidential, unless otherwise requested by the client.

The payment system is fully encrypted and secure.
4. What if I go over my allocated time?

If you go over your time in a consultation, I will inform you and if you wish to continue, you will be asked to purchase additional time.

5. What is the difference between a nutritional therapist, nutritionist and dietician?

A nutritionist does not need any qualification or to be associated with a governing body to label themselves as a nutritionist. A dietician has a degree in dietetics and works in the NHS within government guidelines. A nutritional therapist has a recognised qualification or degree in Nutritional Therapy/Personalised Nutrition, is associated with a governing body, occasionally works outside the government guidelines and can work within private hospitals.

6. What will happen during the initial consultation?

We will discuss in depth your health history, current health including any symptoms you are experiencing, health objective and your current food diary and lifestyle. This information will allow us to create a practical tailored nutrition and lifestyle plan for you to implement.

This personalised plan will provide a time frame in which you can achieve your goals, detailed guidance around the food and nutrition plan, and suggested supplements that may aid and optimise the intervention where nutritional benefit may be lacking. You won’t be left forced to eat foods that you dislike, and similarly won’t have to cut out all the foods you enjoy!

The consultations thereafter will be a review of your progress and goals, discussion of any difficulties faced and tweaking any changes where necessary. Additional recipes, meal options and lifestyle guidance will be provided.  Continue to take any medication as normal; do not stop any medication without your doctor’s consent.
7. How long does a consultation last?

Initial sessions last for 1 hour.
Return/follow up sessions last for 45 minutes.

Sessions can be tailored to individual circumstances and arranged in advance.
8. How many sessions will I need?

As nutritional therapy is completely personalised, the number of consultations you have will vary depending on your specific circumstances including goals and whether you require any further testing.  A follow up consultation is generally scheduled six to eight weeks after your initial consultation, giving you the opportunity to discuss the successes and challenges of the previous weeks, as well as how to consolidate the wins for the long term.

9. How much does a consultation cost?

Prices vary according to location.  Please call for a current price list

Prices do not vary for a Skype or phone consultation.

You can contact Vitality Wise via phone or email between consultations for any additional questions that you may have. 

Prices do not include external testing or supplement cost.

10. How is testing undertaken, and how much does it cost?

Some clients come in without a particular goal and just want a check-up and others come in with specific health objectives and time frames. Depending on this, medical or genetic testing may be advised. These tests give us a better idea of what’s going on inside the body as they will use saliva, stool or blood samples and therefore your plan can be further personalised. Testing price is not included in the consultation fee. Test results should be returned within 2-4 weeks, after which we can arrange a follow up consultation.

11. Does this replace my visit to the GP or hospital?

Please note that nutritional therapy is never a replacement for medical advice from a doctor. Should any ‘red flags’ appear with your health status you will be referred back to your General Practitioner, after which we can work together and create a suitable plan. General Practitioner details are essential to book consultations.

Orders

12. Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

13. How do I create an account?

Please click on “Shop” followed by ‘Create An Account’ and fill in your personal details.

14. How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

15. I am having problems adding items to my cart.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

16. How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

17. Can I amend or cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimise errors. It is advisable to check your order carefully before placing it.

18. I have a voucher/promocode code, how can I use it?

Key in the voucher code in the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

19. How will I know if my order has been confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your order(s) have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

Shipping & Delivery

20. When will my order be processed??

All orders will be processed within 3 working days, excluding weekends and public holidays. Time stated is based on Greenwich Mean Time (GMT) or British Summer Time (BST).

21. How long will it take to receive my order?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number.

22. How can I track my delivery?

You may check and track the delivery status of your orders with Royal Mail, with your Tracking Number for all UK deliveries.

23. What are the shipping charges like?

Shipping is £3.99 for all UK deliveries via Standard courier.

24. Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

25. There is a missing item, what should I do?

We apologize for sending you an incomplete order. Please send an e-mail to hello@vitalitywise.com and we will get back to you as soon as we can.

26. I have received a defective item, what should I do?

We apologise if you had received a defective item from us. Please send an e-mail to hello@vitalitywise.com with a snapshot of the product and we will get back to you as soon as we can.

27. I have received an incorrect item, what should I do?

We apologise for sending you the wrong item. Please send an email to hello@vitalitywise.com and we will get back to you as soon as we can.

28. I have not received my order, what should I do?

Kindly drop an email to hello@vitalitywise.com if you have not received your parcel after 10 working days and we will assist you accordingly.

29. Will there be an additional charge for re-delivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

30. I have not received my order within the specified time, who should I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you can send an e-mail to hello@vitalitywise.com and we will assist you further.

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