United Kingdom (UK) Delivery Policy
Vitality Wise ships all parcels within the UK in a safe and timely manner, using Royal Mail. Standard UK delivery is 3 – 5 working days from the order despatch date. Please allow 1 to 2 days for your order to be processed, especially orders placed on the weekend and bank holidays. We endeavour to start shipping internationally in the near future.
Vitality Wise reserves the rights to cancel any order based on failed payments or failure to comply with our Terms and Conditions or no update within 48 hours regarding your address and contact details. All monies will be refunded back for the above-mentioned reasons. Customer cancellations should be reported within 24 hours via email to firstname.lastname@example.org.
Returns and Refund Policy
Vitality Wise does not accept returns, nor do we provide refunds on exchanged or damaged products. If a customer submits any reasons for a refund, Vitality Wise will use its discretion and provide a refund (if deemed the appropriate course of action) on a case-by-case basis. Nevertheless, any requests for a refund must be submitted within 14 days after the date of purchase, for this to apply.
The goods must be unused and in their original packaging. Please send pictures of defective products upon arrival to email@example.com with order references. This does not affect your legal or statutory rights.